Frequently Asked Questions

How long are your contracts?

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ShopIQ plans are paid monthly. We make it simple to start — and stop — your service at any time.

Do I need another web host or cloud storage?

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No, All ShopIQ plans include our fully-managed cloud hosting, ensuring your website remains available at all times

Would I have to hire web developer to build my website?

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No. Unlike other CMS E-Commerce Platforms, we provide complete solution. Our engineering team will develop a custom website for you.

How do I accept payments with ShopIQ?

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ShopIQ comes with various Payment Gateways integrated like Razorpay, Phonepe, Easebuzz, and AirPay.

How much does it cost to process payments through ShopIQ?

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There are no platform fees. However, Payment Gateways will charge nominal fee for processing payments.

Can I switch plans?

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Yes, at any time, you may connect with your website manager. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.

Do you offer email accounts?

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Every plan includes free 5 professional email accounts provided by Zoho. You can purchase more email account via Zoho email for your domain.

Do you sell domains?

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No. You may purchase domain names from any other service provider like GoDaddy, Namecheap etc.

Do you offer Enterprise solutions?

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Yes. We work with large companies, corporations and businesses operating at scale to develop custom website solutions tailored to your needs. If you're an enterprise business looking for a premium security and privacy evaluation, custom contracting and payment methods, checkout our Enterprise offerings here.

Have more questions?

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Our support team is available 24/7 and usually responds in well under an hour. Visit our Help Center to contact them.